Shipping and Returns

Standard Shipping Service
When selecting Standard Shipping Service, your order will be shipped within 2 business days (unless otherwise notified) subject to availability of stock. Typically, the shipping time will be 3 to 7 business days, depending on the destination and availability.  We guarantee a response to your request for availability within 2 hours during our business hours.

Next Day Service
When selecting Next Day Service, your order will be shipped within 2 business days (unless otherwise notified) subject to availability of stock. This service is not available to P.O. Boxes or APO/FPO addresses.

If you select Next Day Service , we will ship the available items next-day air and backorder the rest. When the backordered items arrive, we will ship them to you at no additional cost via ground service. If you would prefer to use Next Day Service only if all items are available (in stock), please type "No backorder" in the message section of your order and we will send what is available using Standard Shipping.

Second Day Service
When selecting Second Day Service, your order will be shipped within 2 business days (unless otherwise notified) subject to availability of stock. Second Day Service is not available to P.O. Boxes or APO/FPO addresses.

If you select Second Day Service, we will ship the available items second-day air and backorder the rest. When the backordered items arrive, we will ship them to you at no additional cost via ground service. If you would prefer to use Second Day Service only if all items are available (in stock), please type "No backorder" in the message section of your order and we will send what is available using Standard Shipping.

Outside Continental United States
We will quote charges of shipments to Alaska, Hawaii and any international destinations. Shipping time will vary depending upon destination. Customs clearance and import duties are the responsibility of the recipient. Contact your local customs office for more information.

Oversize Packages
Items over 60" in combined length, width and height shipped by UPS will be charged actual cost of shipping plus $4.00 handling charges.

Freight Service
Some larger items must be sent via freight truck. Next Day or Second Day Services are not available for these items, nor can we ship them to destinations outside the continental US. Once we have calculated the appropriate shipping fees, we will send you an email confirmation of the total amount of your order. You will then have one business day time of this confirmation to make any cancellations or changes. Shipping time will vary depending on the destination of your order..

Product Availability
Although we  makes every effort to avoid delays in shipping, occasionally a item will be out of stock. If there are any problems with availability of a product we guarantee a response to your order within 2 hours during our business hours.  Monday through Friday, 8:00Am to 5:00Pm Central Time Zone.

Return Policy

Please call 816-920-7077 to authorize all returns. After receiving authorization, include a copy of your receipt and a note with the reason for the return. Original shipping charges for defective or mistakenly shipped items will be credited. Send package to Industrial-Surplus.Com LLC, Attn: Return Dept., 805 Winchester, Kansas City, Missouri 64126. Please understand that some items are not returnable.